Privacy Policy

In compliance with Canadian privacy standards (PIPEDA), we collect only what is necessary to service your hardware when you interact with our Winnipeg facility or mail-in service:

• Personal Contact Information: Name, email address, phone number, and physical billing/mailing addresses.
• Device Identification Data: Make, model, serial number, specifications, and physical/functional condition of your laptop.
• Service & Diagnostic Details: Descriptions of motherboard/power rail failures, repair history, and diagnostic communications.
• Shipping & Logistics Data: Return shipping addresses, carrier tracking numbers, and delivery signatures.

We use your data strictly to fulfill our business operations, maintain compliance with Canadian tax and record laws, and execute quality repairs:

• Providing diagnostics, microscopic component-level soldering, and technical support.
• Communicating service updates, testing results, and repair milestones.
• Processing secure invoices, deposits, and final transactions.
• Coordinating outbound device shipping and transit insurance coverage.

Because we specialize exclusively in hardware-level logic board repairs (such as microscopic soldering and liquid damage restoration), our focus remains strictly on physical circuitry. Absolute Confidentiality: Your personal files, photos, documents, and credentials are treated with total privacy. Technicians do not browse, copy, or extract personal files. Operating system access is restricted strictly to basic hardware verification steps post-repair.

We advise all clients in Winnipeg and across Canada to back up their data prior to shipping or bringing in devices whenever the laptop's power state allows.

• 💳 No Card Retention: We do not store credit card numbers, CVV security codes, or banking credentials on local servers. All online/in-store transactions pass through PCI-compliant processors (Stripe, PayPal, Square).
• 📦 Logistics Partners: Shipping data (names, addresses, tracking numbers) is shared securely with Canada Post, UPS, and FedEx strictly to fulfill mail-in delivery.

As a client, you maintain full authority over your personal information. You have the legal right to:

• Request confirmation or access to a copy of the personal contact data we hold.
• Request corrections for inaccurate contact, device, or shipping details.
• Request the permanent deletion of your profile and communication history from active shop management systems (excluding transaction records legally required for Canadian tax compliance).

For questions regarding this Privacy Policy, data handling practices, or to exercise your privacy rights, please reach out to us via our primary website contact form.